Your EcoSmart Fire is covered by a full two year warranty from date of purchase on all stainless steel parts and a one year warranty on mild steel, powder coated or chrome plated components, cement, glass, leather, fabric, and MDF.

Warranty Does Not Cover The Following:

A. Service calls to:
1. Correct the installation of the Fire.
2. Instruct you how to use the Fire.

B. Repairs when the EcoSmart™ Fire has been used in other than normal domestic/commercial use or when not used in accordance with the Installation, Operating and Maintenance Manual.

C. Repairs when the EcoSmart™ Fire parts or models have been modified or altered in any way that has not been approved in writing by The Fire Company Pty Ltd.

D. Repairs when the Fire has been dismantled, repaired or serviced by anyone other than an authorised representative of The Fire Company Pty Ltd.

E. Pick up and delivery.

F. Normal maintenance as required in the Installation, Operating and Maintenance Manual supplied with the EcoSmart™ Fire.

G. Transportation or traveling costs involved in the repair when the appliance is installed outside The Fire Company Pty Ltd’s AUTHORISED CUSTOMER SERVICE CENTRES’s normal service area.

H. Damage to the Fire caused by accident, misuse or Act of God.

I. Any incidental shipping or holding costs to deliver your Fire or parts to an Authorized Customer Service Centre.